FAQs

Ordering

How do I place an order? Add what you want to your basket and go through checkout as normal. You will then see our QR codes and the amount to pay. Pay with any Nepali banking or wallet app, press I’ve completed the payment, and we confirm your order within 24 hours.

Can I just order on WhatsApp instead? Yes, and plenty of people prefer to. Press Order on WhatsApp at checkout and it opens WhatsApp with your basket, totals and details already filled in. Or simply message us on +977 9820200581 and tell us what you want.

Something I want isn’t on the website. Can I still buy it? Very likely. We carry attars sold by weight that never appear online, and our stock changes week to week. Message us and we will tell you what is in.

What does “Ask price” mean? It means the item is sold by weight, or made to order, so there is no single fixed price. Tap the tag and it opens WhatsApp with the item’s name already in the message. We will quote you.

Payment

How do I pay? By scanning our Fonepay or Khalti QR with any Nepali banking or wallet app, and paying the exact amount shown. The same QR and amount are in your confirmation email, so you can pay later if that is easier.

Do you accept cash on delivery? No. Payment is online only.

Do I need to send you a screenshot of the payment? No. We used to ask for this and we have stopped. We match your payment to your order ourselves. You do not need to send a screenshot or a reference number.

How long until my order is confirmed? Within 24 hours. We check every payment by hand. Your order ships once it is confirmed, and we will let you know.

What if I pay the wrong amount? Message us with your order number. We will refund the difference, or ask you for the balance before we ship. Nothing is lost.

Is paying by QR safe? Yes. The payment happens entirely inside your own banking or wallet app — we never see your card, bank or wallet details. All we see is that the amount arrived in our merchant account.

Delivery

Where do you deliver? Anywhere in Nepal, sent from our shop in Birgunj.

How long does delivery take? Around 7 working days

How much is delivery? We charge arround NPR 100 for delivery to make sure you package reach safely to you

Will you tell me when it ships? Yes. We message you on WhatsApp when your payment is confirmed and again when your order is dispatched.

Our products

What is an attar? An attar is a concentrated perfume oil, with no alcohol in it. It is worn a drop at a time on the wrist or behind the ear, where the warmth of your skin opens it. It does not carry across a room the way a spray does. It stays close to you, and it lasts all day.

How is it different from perfume? Perfume is mostly alcohol and projects outward; it is loud at first and fades. An attar is oil, sits close to the skin, and lasts far longer from far less. One small bottle outlasts several bottles of spray.

How do I wear it? Touch the applicator to your wrist, your neck, or behind your ear — one small touch is genuinely enough. Do not rub your wrists together; it bruises the top notes. Attar warms and opens over the first half hour, so give it time before deciding.

Can I see more photos or a video before I buy? Always. Message us on WhatsApp and tell us which piece. We will send photographs from any angle you like, and a video if that helps.

Returns

Can I return something if I change my mind? No. We do not accept returns, exchanges or refunds. Our attars are decanted by weight and our jewellery and clothing are bought in very small numbers, so a returned piece cannot be sold again. Please ask us anything you need to before you order — we would much rather answer questions first.

What if it arrives damaged or it is the wrong item? Then we put it right. Contact us within 24 hrs of delivery with your order number and photographs of both the item and the packaging, and we will replace it or refund you in full, including delivery. Please keep the packaging until you have checked your order.

Contact

How do I reach you? WhatsApp +977 9820200581 — fastest, and how most people reach us Email yourspgforever@gmail.com We are in Birgunj, Nepal.