Terms & Conditions
Last updated: 1 September 2026
These are the terms you agree to when you order from us. We have tried to write them in plain language rather than legal language.
1. Who we are
P.G Forever Yours Private Limited, Birgunj, Nepal. Contact us at yourspgforever@gmail.com or on WhatsApp at +977 9820200581.
2. Our products and photographs
We photograph our own stock in daylight. Screens render colour differently, so the shade you see may differ slightly from the piece you receive. Hand-set and handmade items vary slightly from one to the next.
We describe what we sell as accurately as we can. If you need to know exactly what a piece is made of, its weight, or its measurements, ask us before ordering and we will tell you.
3. Prices
Prices are in Nepalese rupees.
Items shown as Ask price are sold by weight or made to order, and are quoted when you ask.
We may change prices at any time, but never after we have confirmed your order. If an item is listed at an obviously wrong price, we will contact you before charging you rather than simply cancelling.
4. Placing an order
Placing an order is an offer to buy, not a completed sale. The sale is made when we confirm your payment and tell you your order is confirmed.
We may decline an order — if the item has sold out, if we cannot deliver to your address, or if we cannot verify the payment. If we decline after you have paid, we refund you in full.
5. Payment
Payment is online only, by scanning our Fonepay or Khalti QR and paying the exact amount shown. We do not offer cash on delivery.
We check each payment by hand and confirm your order within 24 hours. Until we confirm it, your order is held and nothing is dispatched. You do not need to send us a screenshot or a reference number.
Orders left unpaid for 2 days are cancelled.
If you pay the wrong amount, we will contact you to refund the difference or collect the balance before dispatch.
6. Orders placed on WhatsApp
You may place an order by messaging us on WhatsApp, including through the Order on WhatsApp button at checkout.
A WhatsApp order is not confirmed until we reply confirming the items, the price and the delivery charge in writing. Payment is then made the same way, by QR.
7. Delivery
We deliver across Nepal from Birgunj. Delivery times given on the site are estimates and not guarantees.
It is your responsibility to give us a correct and complete delivery address and a working phone number. If a delivery fails because the address or number was wrong, any cost of redelivery is yours.
Risk in the goods passes to you when they are delivered to the address you gave us.
8. Made-to-order items
Items made to your measurements cannot be cancelled or changed once cutting has begun. We confirm your measurements with you in writing first.
9. Returns
We do not accept returns, exchanges or refunds, except where an order arrives damaged, incomplete or is not what you ordered. Our Returns & refunds page sets out exactly what to do in that case and the time limit for telling us.
Nothing in these terms removes any right you have under the consumer protection law of Nepal.
10. Our responsibility
If we get something wrong, we will put it right — by replacing the item or refunding it. Beyond that, our responsibility to you is limited to the amount you paid for the order.
We are not responsible for delays caused by couriers, strikes, festivals, weather, or anything else outside our reasonable control, though we will always keep you informed.
11. Your account
Keep your password to yourself. You are responsible for what happens on your account. Tell us if you think someone else has access to it.
12. Our photographs and words
The photographs, product descriptions and written content on this site are ours. Please do not copy them for use in another shop or listing.
13. Law
These terms are governed by the law of Nepal, and the courts of Nepal have jurisdiction over any dispute.
14. Changes
We may update these terms. The version that applies to your order is the one published when you placed it.