All sales are final. We do not accept returns, exchanges or refunds once an order has been delivered.
Please read this before you order, so there are no surprises later.
Why we don’t take returns
Attar and perfume are sealed hygiene products. Once a bottle leaves our hands we have no way of knowing how it’s been stored, handled or used — and we will not resell a bottle to someone else once it has been out of our control. Every bottle we send is sealed and untouched, and the only way to promise that is to not take bottles back.
Scent is also personal. The same attar smells different on different skin, and it changes over the hours you wear it. A fragrance you don’t end up loving isn’t a faulty product — it’s a fragrance that didn’t suit you. We’d rather be honest about that up front than imply otherwise.
If you’re unsure about a scent, message us before you order. We’ll tell you honestly what it smells like, how strong it is and how long it lasts.
What we do stand behind
Final sale does not mean we walk away from our own mistakes. Contact us and we will replace the item or refund you in full if:
- the product arrives damaged or broken
- you received the wrong item
- the bottle arrives unsealed or tampered with
- the product is not original — our authenticity guarantee stands without exception
This is the one promise we don’t put conditions on.
Cancelling an order
You can cancel before your order is dispatched and we’ll refund you in full. Message us as quickly as you can — once the parcel is with the courier it can’t be recalled, and the sale is final.
Attars sold by weight
Attars priced on request are decanted for you individually. Those cannot be cancelled once decanted, and cannot be returned under any circumstances.
If delivery fails
The courier calls before delivery and will normally try again the next day. After [two] failed attempts the parcel returns to us. We’ll contact you to arrange a resend — the [second delivery charge] is payable by you. Refunds aren’t given for parcels that couldn’t be delivered because the address or phone number was wrong.
Nothing here removes your legal rights
This policy sits alongside the Consumer Protection Act 2075 and other Nepali law. Where the law gives you a right we can’t exclude, that right stands.
FAQ section
Can I return a perfume I didn’t like?
No. Fragrance is a sealed hygiene product and all sales are final. Message us before ordering and we’ll describe any scent honestly.
Can I exchange it for a different one?
No, we don’t offer exchanges.
My bottle arrived broken. What now?
Photograph it without unpacking further and message us within [48 hours] with your order number. We’ll replace it or refund you in full.
What if the product isn’t original?
We replace it or refund you, no conditions. Every bottle we sell is 100% original and that guarantee has no exceptions.
Can I cancel after I’ve paid?
Yes, if it hasn’t been dispatched. Message us straight away.
I gave the wrong address — can I get a refund?
We can change the address if the parcel hasn’t left us. Once it’s with the courier we can’t, and we can’t refund a parcel that failed to deliver because of an incorrect address.