Refund and Returns Policy
We do not accept returns, exchanges or refunds.
We want to be straightforward about this rather than bury it. Our attars are decanted by weight and cannot be resold once they have left us. Our jewellery and clothing are bought in very small numbers for particular occasions, and a returned piece is a piece we cannot sell again.
So please order carefully — and please ask us first.
Please ask before you order
We would far rather answer ten questions than have you unhappy with what arrives. Before you pay, message us on WhatsApp and ask for:
- more photographs, from any angle you like
- a short video of the piece
- the exact colour, size, length or quantity
- anything at all you are unsure about
We will answer honestly, including when something is not right for what you have in mind.
If your order arrives damaged, incomplete or wrong
This is the one exception, and we will always put it right.
If your order arrives damaged, missing an item, or is not the item you ordered, contact us within 24 hrs of delivery with:
- your order number
- photographs of the item
- photographs of the packaging as it arrived
We will replace the item or refund you in full, including delivery. We pay the cost of returning it.
Please do not throw away the packaging until you have checked the order.
Small differences are not faults
Our jewellery and clothing are photographed in daylight on a phone. Screens vary, and so does light. Slight differences in shade between the photograph and the piece are normal and are not grounds for a replacement. If exact colour matters to you — matching a lehenga, for instance — ask us for a video first.
Handmade and hand-set pieces vary very slightly from one to the next. That is a property of the work, not a defect.
Made-to-order items
Gowns and any altered clothing are made to your measurements. Once cutting has begun they cannot be changed, cancelled or refunded. We will confirm your measurements with you in writing before anything is cut.
Cancelling an order
- Before you pay — do nothing. Unpaid orders are cancelled automatically.
- After you pay, before it ships — message us straight away. If it has not been dispatched we will usually cancel and refund it.
- After it ships — we cannot cancel it.
Contact
WhatsApp +977 9820200581 Email yourspgforever@gmail.com
FAQ section
Can I return a perfume I didn’t like?
No. Fragrance is a sealed hygiene product and all sales are final. Message us before ordering and we’ll describe any scent honestly.
Can I exchange it for a different one?
No, we don’t offer exchanges.
My bottle arrived broken. What now?
Photograph it without unpacking further and message us within [48 hours] with your order number. We’ll replace it or refund you in full.
What if the product isn’t original?
We replace it or refund you, no conditions. Every bottle we sell is 100% original and that guarantee has no exceptions.
I gave the wrong address — can I get a refund?
We can change the address if the parcel hasn’t left us. Once it’s with the courier we can’t, and we can’t refund a parcel that failed to deliver because of an incorrect address.